The two things people get stuck on, solved up front. ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ 
GoBalance.sport

It landed  ◆  set-up day

Let’s get you paired
in three minutes.

Your board landed today. Here’s the whole setup, in order — including the two things people get stuck on.

Everything in the box

Inflate the cushion first — it sets how hard the board is to hold.

In the box: the board with the sensor inside, the cushion, the yoga layer, the pump and the quick-start card
The GoBalance Sport board beside a phone running the app

01

Wake the sensor

It lives under a lid on top of the board — not underneath.

Lift the lid, pull the battery tab, press the GO button

02

Get the app, make a profile

Create a user, then a profile, then select it. The app starts looking for your board on its own.

Pair from inside the app, not from your phone’s Bluetooth settings. This is the single most common place people get stuck.

03

Enter your activation code

Turn the board over — the sticker is on the back. Enter the code the first time you open the app. It’s what unlocks Sport and the four scored trainings, so don’t skip it.

Three minutes

Board not showing up?

Nine times out of ten it’s one of these two. Thirty seconds to fix either.

01 You paired from your phone’s Bluetooth settings instead of from inside the app.
02 The sensor is still asleep. Press GO again and watch for the light.
On Android, location services also need to be on. Android requires it for Bluetooth scanning — it isn’t us asking.

Want it on the TV?

Three taps from your phone, and the sound comes through the TV too. Do it once you’re paired — not before.

cast

GoBalance by Particula Brands LTD.

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30-day returns from delivery and a 1-year limited hardware warranty. See full terms.

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